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Answers:
Is Whalen's Moving & Storage Licensed/Registered?
Whalen's Moving & Storage is licensed by the New York State Department of Transportation
under certificate number 6146 and as an Agent of Allied Van Lines under certificate
number 076235.
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Who do I call if I have questions during my move?
We invite you to call your moving consultant at any time throughout your move. She/He
can answer any questions or get the answers to any questions that you may have. We have
many moving professionals at Whalen's Moving & Storage and Allied Van Lines involved
during your move, so this single source communication is the best route to go.
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How long before I move should I get an estimate?
It is wise to give your moving company from four (4) to six (6) week's notice, if possible. The more
lead time you can give, the more likely we will be able to meet your preferred delivery schedule.
The earlier the better.
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Do you give free estimates?
Yes! Every Allied Agent will provide you with a free written estimate.
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How can I obtain an estimate of moving costs?
To receive a free estimate, call us toll free 1-800-759-4253 and we will set an appointment for a survey.
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How long will my in home survey take?
This will depend upon the size of your home, the parameters of your move, as well as the
number of questions that you may have for us. The in-home survey usually takes anywhere from 1 to 2 ½ hours. We suggest you allow an ample amount of time for the more information we have about your move, the more efficient we will be.
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When is the best time to move?
You should contact a mover at least four (4) to six (6) weeks prior to your planned move date.
If you are moving between May and September you should contact a us at least six (6) to eight (8)
weeks prior. The more time you can give, the more likely we will be able to meet your dates. The peak demands are during the summer months, the end of each month and end of the year. If the move can be scheduled for a time when vans and trained personnel are more readily available we'll be better able to to meet a more precise delivery schedule.
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Do I need to be present when the movers come?
You must be at your residence at the beginning of your move and also at the destination to ensure that
all services are performed and that the paperwork is complete. If you cannot be present at
loading or delivery you may appoint someone of a responsible age to act on your behalf.
This must be done in writing.
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What type of valuation coverage do you offer?
If damage occurs during shipping, we have several options to protect your belongings. Review the coverage plans with your moving consultant to select the plan that best fits your needs.
Carrier minimum protection of $0.60 per pounds per article is provided at no extra charge, but we
recommend higher valuation be declared to adequately cover your belongings in the event of damage.
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How and When should I pay?
Most moves require payment upon delivery by either cash, certified check, money order or credit card.
In the event that your employer is paying for the move, those arrangements must be made well ahead of
the start of the move. Whatever payment option best meets your needs, be sure that all the arrangements are made before your belongings are packed and loaded.
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What are the charges based on?
For an interstate move, your charges are based on the weight of your shipment together with
the mileage between origin and destination. At the time of your estimate, your moving consultant
will be happy to explain the itemized charges on your estimate, which would include packing,
crating, transportation, uncrating and valuation coverage.
On a local move, charges are based upon the time required to perform your move. Charges are
normally quoted by the hour for the required van and men to complete the relocation.
Containers and labor to pack are charged by the piece. If you prefer, packing can be provided as
an hourly rate in lieu of a per piece fee.
On an intra-state move, within the same state, but more than 50 miles, your charges are based
on weight and mileage.
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What is a Tariff?
This is the list of rules, regulations, available services and resulting charges used by all motor
carriers who provide interstate and local transportation of household goods. The tariffs are
published by each household goods motor carrier and include its various services. The tariffs
are available for your inspection.
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What are binding and non-binding estimates?
A non-binding estimate requires you to pay based on the actual weight of your shipment and the
actual services performed. A binding estimate is a price that is guaranteed unless additional services are requested that are not specifically listed on your original binding estimate.
You must complete additional paperwork for any service to be added to your shipment or for any
items added to your shipment.
i.e.: Nothing in the attic, crawl space, shed are being moved - then on load day, you
change your mind and want them to go to your new home.
i.e.: You didn't get as much packing done before the movers arrived.
i.e.: You want more valuation coverage then you first agreed on.
There are other services that may arise at destination that you were not aware of.
The truck may not be able to get close enough to your home; therefore a shuttle
truck would be needed.
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Can I move my car?
Yes. Allied Van Lines has a fleet of car carriers that specialize in automobile transports.
Please ask your moving consultant for more information.
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Does the car go on the same truck?
It is possible to transport your car with the rest of your belongings -- provided there is enough
room. Your car may also be placed on a car carrier. Please consult with your moving consultant
for more information.
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Is there anything that cannot be moved?
Plants and pets can't be loaded on the truck. There are several household
items that are considered hazardous materials and cannot be moved with your belongings.
Please consult with your moving consultant if you have any doubts about prohibitive items.
Be sure to carry enough clothing, medications, toiletries, etc. to last from the load date until the
last day of the delivery spread. We do suggest that you keep small valuables such as jewelry
and family photographs and videos with you during the move.
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Can I take my plants? If no, then what do I do with them?
Sorry, but because of D.O.T. regulations we cannot ship your plants.
If you are driving to your new home, you may want to transport them.
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Can I put anything in the drawers of my dresser?
All loose items must be packed in boxes to prevent damage during transport. Non-fragile,
light-weight items such as clothing and linens can be left in the dresser drawers, as long as the
legs on the dresser are sturdy. If they are fragile, items should not be left in them.
All important documents should not be left in dressers, they should be removed and taken
by you. Jewelry and other valuables must be hand carried by you.
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What should I do to prepare my waterbed?
Water beds should be drained completely. Fiber-filled water beds need to be vacuum-drained
by a professional. Your moving consultant can refer you to a specialist in your area prior to your
move date that can perform that service for a fee.
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How will my upholstered furniture be protected?
Whalen's protects these types of good with a heavy weighted clear stretch wrap. It is proven to
protect your furnishings from being soiled.
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How do I prepare appliances for the move?
Appliances such as washers, dryers and refrigerators must be disconnected and the washer
must have a stabilizer installed. Ice makers must have the water line disconnected.
Your moving consultants can set this up with an appropriate professional who would perform these services for a fee.
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Will my goods be the only one on the van / truck
On local and intrastate moves, your belongings will almost always be the only goods on the van.
For interstate (state to state) moves, depending on the size of each shipment, there will be other
families' goods on the van.
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Will my belongings ever be transferred from one van to another?
Normally, once loaded your belongings stay on the moving van. If you have an inflexible load date,
we will have our local agent pick up your belongings and hold them for the van that will directly
deliver your goods. If the driver cannot access your street he will need to use a smaller truck
and shuttle your goods to the larger trailer.
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Can my possessions be stored temporarily / do you have storage?
If you are unable to take possession at you new residence, your belongings can be stored in
a local Allied agent's warehouse. Allied agents throughout the world provide safe storage facilities
for holding your goods until you are ready for them. There are fees for storage as well as warehouse
handling and final delivery charges from the warehouse. If your goods are placed in storage,
there will also be an additional charge for valuation coverage if it was provided for your shipment.
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Is Storage Accessible?
When storing with an Allied agent, you must call in advance for an appointment to access
your storage lot. There are usually fees for this service.
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What is a Load / Delivery Spread?
A spread is the predetermined span or choice of days that we need to load and unload your belongings.
Because there are multiple shipments on the van, we'll need a range of days to ensure that we
can directly load and unload your goods.
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What's taxable? The information provided here is a guideline only. You should consult your own tax professional or your institutions legal or tax office to confirm specific institutions, federal, state and local regulations. Back to Questions
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