121 STILLWATER ROAD, MAHOPAC, NY 10541
1-800-759-4253 | P 914-241-1711 | F 914-241-3148 | email: CAREFUL@MOVEWHALENS.COM
 
Whalen's Moving Storage Co., LLC  
Agent for Allied Van Lines
CONTACT US | FAQs and Moving Guides
   
 
Whalen's - Forms & Documents

CUSTOMER SURVEY QUESTIONNAIRE

 
Customer feedback is the most important element of quality control, allowing us to reward exceptional service and make corrections when we could have performed better. Thank you for taking a few moments to complete and return this form. You may submit it electronically after completion or print and fax it to 914-241-3148 Attention: Quality Control.

Except where noted otherwise, questions are asked using a five point scale with "5" being extremely satisfied and "1" being extremely dissatisfied.
Name:
Home/Cell Phone:
Email:
I. Booking/Move Management Services:
 Overall, how satisfied or dissatisfied where you with the Allied Van Lines salesperson who visited your residence?
 If you had any special requests or needs, did Allied Van Lines follow through with the appropriate person or action?
 Throughout the move how satisfied where you with the communications with the person at the moving company who coordinated your move who typically would call you to confirm packing, pickup and delivery dates?
II. Origin Services:
Were the packers careful in how they treated your items?
Did the truck and crew arrive to load your goods when promised?
How satisfied or dissatisfied where you with the loading process?
Did the driver who picked up your goods care about you and your furniture?
Was the crew who loaded your goods careful in how they treated your items?
III. Delivery Services:
Did the driver call you from the road to let you know when your goods would be delivered?
Did the driver and crew unload your goods when promised?
Did the driver who delivered your goods care about you and your furniture?
Did the crew who unloaded your goods care in how they treated your items?
IV. Overall:
1. How likely is it that you would recommend Allied Van Lines to a friend, colleague or family member?
extremely likely
very likely
somewhat likely
not very likely
not at all likely
V. Post Move Assistance:
Yes No
1. Did you experience any loss and/or damage for which you might file a claim with Allied Lines?
If yes, please contact gcbucher@movewhalens.com to initiate the claim process
Yes No
2. If you have filed a claim already, is it being handled in a timely fashion?
Please feel free to include any additional comments:
 
Click to submit via e-mail or print and fax to 914-241-3148 Attention Quality Control Desk. Thank you for the opportunity to be of service!

Whalen's Moving & Storage Co., LLC. will protect our customer's right to privacy and will not share any information about you to any other organization unless required by law.
 
 
Whalen's - American Moving and Storage Association Whalen's Moving & Storage Co., LLC. will protect our customer's right to privacy and will not share any information about
you to any other organization unless required by law.
 
 
 
 
  Copyright © 1998 - 2008 Whalen's Moving & Storage, LLC. All Rights Reserved.